Our Car Dealer Customer Immersion sessions uncover candid customer comments to motivate your team to deliver best in class customer service that will drive sales, retention, and profit.

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We typically run two, 90-minute, focus group sessions with 6-8 of your customers asking them what matters most to them and how you perform versus competition.

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We debrief the findings straight away and provide an action-focused report within 3 days.

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The session informs from a customer perspective, allow your staff to listen and learn and in turn motivates them to act